Forum Discussion

moi68's avatar
moi68
On our wavelength
1 year ago

Disney plus app freezing

When I'm watching Disney plus it's flashing black or freezing or the screen goes blue. Only does it when watching Disney app .

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    1 year ago

    Hi moi68, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Given it's specific to the Disney+ app, have you tried following the advice provided in this article here? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • moi68's avatar
      moi68
      On our wavelength
      1 year ago

      None of these things work because it's the app on the virgin box not through a Amazon stick .

      • Alex_RM's avatar
        Alex_RM
        Forum Team (Retired)
        1 year ago

        Thanks moi68,

        Do any other apps have issues?  Can you confirm if rebooting the equipment helps?

        Alex_Rm