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Spurry5661's avatar
Spurry5661
On our wavelength
28 days ago
Solved

CS20004 ERROR

For some reason a few tv channels such as BBC 2,Sky News and 1 or two others are not accessible, it just says 'Channel Failed' Error CS 20004.I have rebooted numerous times and also checked connections all to no avail.

  • Spurry5661's avatar
    Spurry5661
    25 days ago

    Been on to VM who are sending me a 5m co-ax cable out,they have also corrected my VM Connect app fault too... :-)

6 Replies

    • Spurry5661's avatar
      Spurry5661
      On our wavelength

      Hi.It appears the co-axial cable I bought to extend the lead so we could move the TV/BOX was loose, hence the faulty signal to some channels ,I have ordered a better one (hopefully) now so it should be okay. Do VM provide extension cables in these instances?, It's just we've recently moved house and where we had the TV originally needed to be changed .

    • Spurry5661's avatar
      Spurry5661
      On our wavelength

      Been on to VM who are sending me a 5m co-ax cable out,they have also corrected my VM Connect app fault too... :-)

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Hey Spurry5661, thank you for reaching out and we are sorry to hear you are having this error code.

      We will send you a DM now.