Forum Discussion

ahappychappie's avatar
ahappychappie
Joining in
12 months ago

Cable confusion - which do I need!?

Hi,

Have a 360 box, per picture have cable from wall socket to 'splitter box'. Cable is very short and need longer cable - I ordered link 1. below - whilst I get TV I don't get broadband...

I've searched again for Broadband/TV cable. Link 2. details 'Broadband / TV' - BUT it's still referring to RG6 cable, so surely I'd be ordering the same again.

I'd be grateful if someone can confirm Link 2. is the correct cable - if not point me in the right direction

Thanks in advance.

1. https://www.amazon.co.uk/dp/B092HHTFV3?ref=ppx_yo2ov_dt_b_product_details&th=1

2. https://www.amazon.co.uk/G-PLUG-Coaxial-Cable-Connectors-Ring/dp/B08LMJD65D/ref=sr_1_4?crid=20YEAHO5SY1IP&dib=eyJ2IjoiMSJ9.xBtpRfzZWT1pB-F36KYe3pWNjVMVFLTFhajUjSASpoYvb57XFjguFK1o6_LqaEhbovTli-HTntfOUHXVojRvyIu29MrebKPVM2CrSqczTMocx9PKM0s_qxX0EPrj5UKRXREslK-NUp61SXItc1Z5jRLJW_rmnLPhsIzoSr5zt1cVErLnl1rsGpQf0P1R0p68WcYaZ-1PAtxVGhodT6tGuibU3Q6PAL9xvxjukd_GMSw.mAxr3P5d85CUI5PD_2bxXB1wyFk9ZW2U0QqsOwn7OKQ&dib_tag=se&keywords=virgin%2Bmedia%2Bbroadband%2Btv%2Bcable&qid=1707845113&refinements=p_72%3A419153031&rnid=419152031&sprefix=%2Caps%2C149&sr=8-4&th=1

 

  • You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and ask for a manned installation in case signal levels need balancing, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    • ahappychappie's avatar
      ahappychappie
      Joining in

      Hi, I tried calling today but seemingly on indefinate hold!

      Do you know approx price for manned installation - when I search I get conflicting advice! Would be for installing longer length of cable and possibly signal levels balanced that you refer to.

      Thanks

      • Tudor's avatar
        Tudor
        Very Insightful Person

        Non fault call-out for any work is £25. 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You cannot use any other cables that are not supplied by VM. Do what roy247 advises. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    If you are having problems & either cannot connect or have connections in the wrong place, a manned install should be free for a short period after your self-install delivery date.