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davedicko's avatar
davedicko
Dialled in
17 days ago

Booking an engineer

My broadband and tv are experiencing intermittent signal.

3 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    14 days ago

    Hey davedicko, thank you for reaching out and we are sorry to hear you are having an intermittent signal.

    We've taken a look and everything is correct looking great.

    How has it been over the weekend ?

    • davedicko's avatar
      davedicko
      Dialled in
      10 days ago

      I still have intermittent signal,I can’t even use my tablet for emails etc,I still have ‘blocking’ on certain channels even installing mesh boosters haven’t made any difference.Thankyou for your email and interest.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        6 days ago

        Hi Davedicko 👋 thanks for returning to the thread to keep us updated! 

        Sorry to hear you are still having issues with your connection! I can see a few disconnections registering and there's some issues showing at the local cabinet which are likely affecting your connection. 

        I will send you a PM to confirm a few details and get an appointment booked in so an engineer can take a closer look, and hopefully get things sorted. 🤞

        Please keep an eye on your Inbox 📩 in the top right corner of the page for my message. We can then return to this public thread when possible. 

        Thanks for your patience in the meantime!