Forum Discussion

Seajga's avatar
Seajga
Tuning in
5 days ago

blank screen unless we re-boot the box

This is starting to happen to us as well.  Live TV is fine but the apps just show a blank screen unless we re-boot the box. In fact, this morning, it took a second re-boot to get the apps working. Our internet is also fine -yes a solid white line on the router throughout and the internet connection is always fine on our phones. 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Seajga 👋.

    Thanks for reaching back out to us, sorry to hear of the issues that you have been facing with your Virgin TV. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina