Forum Discussion

Ginster's avatar
Ginster
On our wavelength
26 days ago
Solved

Apps failing to load

Looking for any advice to solve the problem of apps not loading.

I have checked all cable connections and  reset both the tv box and the router several times to no avail.

  • I decided to do a factory reset as it was driving me crazy, seems to have fixed it now thanks ๐Ÿ˜Š 

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    What error message is shown on screen (for example CS9993 ) when the apps fail to load?

    Have you checked the error codes and possible solutions using /tv-error-codes

    Can you access the on demand/catch up services under TV Shows?

  • Ginster's avatar
    Ginster
    On our wavelength

    I decided to do a factory reset as it was driving me crazy, seems to have fixed it now thanks ๐Ÿ˜Š