Agreed on 360 box. Received Streaming box
On the 4th April Virgin rang to ask me to resign after my Sky contract expired. I was offered a Broadband at 350mps, 360 box for TV and telephone. I was most insistent that I required a 360 box, not streaming as it had been very unsatisfactory with Sky. This was agreed. 14 days later I received my hub and a streaming box, no 360 box. I rang and was told that I needed to fit the Hub & set up the TV so that I could get my account active. I was then to ring back in a few days and they would exchange the streaming box for a 360 box. I have just rang and been told that in the last few weeks Virgin have desided that they are not supplying 360 boxes any more and they will not honor the agreement that they made with me. I changed over to Virgin because of the recording features of the 360 box even though it was more expencive that the streaming (Flex) TV service. So not only do I now have a TV service I didn't order or want, I am also paying the higher 360 box price for the streaming device. I have been told that the senior advicer will look into it and get back to me but they don't send out 360 boxes any more anyway.
Just to really make matters worse they haven't transfered my telephone number over from Sky although this was also agreed.
Anything I can do?