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wooj's avatar
wooj
Just joined
11 months ago

4OD / Channel 4 App 4100-RENDER-FAILED

Hi everyone,

Been having this error when using the Channel 4 app via my Virgin 360 Box.

A program will start or resume playing, and then it can be less than a minute or up to 10 minutes before the screen goes black and it says

"Well this is embarrasing. Something's not working. Please try again in a few minutes. 4100-RENDER-FAILED"

I can press back and then resume whatever was playing more or less straight away, but then this error will always re-appear after a minute or two. So it makes watching anything very annoying or even impossible after a while.

The box is connected via wifi and has no problems streaming from other services, so I don't think it's a network issue.

I've tried powering down the box and restarting it as well but the problem persists.

Anyone got any ideas?

36 Replies

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  • maronic's avatar
    maronic
    Settling in
    18 days ago

    anyone had a fix for this issue, can’t see a solution posted and it’s winding me up

    • GTBob's avatar
      GTBob
      Joining in
      16 days ago

      Agreed. There should be a fix by now I would have thought. We have the same issue. We can get programs on the app on our phones but not on our virgin media stick on our Samsung TV. Only Channel 4 is affected for us and this is a recent phenomenon. 

      • marierey's avatar
        marierey
        Just joined
        16 days ago

        I’m getting the same problem. I can watch on my tv and phone but not on the virgin box. Been happening a few days since I had the upgrade 

  • Mark1120's avatar
    Mark1120
    Joining in
    15 days ago

    I’m having the same issue, all other Apps are working through the WiFi and the problem persists. I’ve have done a report several times but the same display shows on the TV. 


    “well this is embarrassing”

    Somethings not working, please try again in a few minutes. 
    4100-RENDER-FAILED. 

  • roy247's avatar
    roy247
    Hero
    15 days ago

    A factory reset is always a good place to start using the keep recordings option.

    It's only a partial system reset and not a complete factory reset.

    You are given 2 options,

    Keep Recordings

    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV-X again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

  • Mrychelt's avatar
    Mrychelt
    Settling in
    13 days ago

    I’ve been having this problem with the channel 4 app on the tv only seems to be when streaming an episode of Frasier, so is my neighbour having the same problem. It works fine on the iPad and other devices. I spent a long time n the phone today where they rebooted the hub and the modem with no effect. She’s now raised a ticket with the IT dept’ but seeing as this seems to have been a problem for some time I don’t hold out much hope. I think it seems like the Channel 4 app on their platform has an error and virginmedia need to sort it as it spoils the package we pay for.

  • Mrychelt's avatar
    Mrychelt
    Settling in
    13 days ago

    I’ve been having this problem with the channel 4 app on the tv only seems to be when streaming an episode of Frasier, so is my neighbour having the exact same problem. It works fine on the iPad and other devices. I spent a long time n the phone today where they rebooted the hub and the modem with no effect. She’s now raised a ticket with the IT dept’ but seeing as this seems to have been a problem for some time I don’t hold out much hope. I think it seems like the Channel 4 app on their platform has an error and virginmedia need to sort it as it spoils the package we pay for.

  • postmodboy's avatar
    postmodboy
    Dialled in
    10 days ago

    Been getting the same issue. Only started recently and only with some programs and films and even just some episodes of a series. Seems to be worse now than when it started. At first I was getting the render fail message and then restarted the app and I could watch the programme, but now happens all the time with certain shows/films. Restarted the box, factory reset, but this has made no difference. I called channel 4 who said it was a VM issue, which makes sense as the C4 + app works fine on my iPad etc. I’ve noticed it immediately after the recent VM update which may be a clue though clearly it’s been an ongoing issue for others for some while. Just means I have no confidence in using the app as I start a programme, watch one episode then can’t continue to the next episode as it fails to render. I’m probably going to have to cancel my C4 app subscription as a result Come on Virgin, please sort this out. Speak to C4 and try to come to a solution!

     

     

  • debbie_squire's avatar
    debbie_squire
    Joining in
    10 days ago

    It's also doing this to mine but won't play at all - well the adverts will run then won't play the programme. Contacted VM and they said they had fixed it and leave 48 hours and washed their hands of it not impressed. I dont have time to keep contacting support.

    • Jono1292's avatar
      Jono1292
      Joining in
      9 days ago

      I also have this problem only on c4 and works fine on my iPad , all other services such as iplayer ITVX work fine so must be an issue with the c4 app 

      • Arissa_H's avatar
        Arissa_H
        Icon for Forum Team rankForum Team
        7 days ago

        Hi Jono1292 👋
        Thank you for reaching out to us and welcoming you onto our community forum 😊
        We’re currently aware of the issue and our team is actively looking into it. Please bear with us as we work to resolve it as quickly as possible.

        We truly appreciate your patience and understanding during this time.

        Thank you for sticking with us.