360 update

You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and choose the option to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning don't select any of the options offered and you should be put into a queue to speak to someone.

Hi bigfergie7 thanks for your post here although we're sorry to hear of your concerns raised here.

If this is still an issue for you, we're going to send you a PM so we can investigate further for you.

Please expect this to arrive shortly and respond directly when you can!

Many thanks