Forum Discussion

RobertE1960's avatar
RobertE1960
Tuning in
1 day ago

360 box pixelation on certain channels

I have been experiencing pixelation on a few channels primarily SkyMax HD, checked cable tightness and rebooted box, no change. Seems to get worse in the evening. Any ideas please?

1 Reply

  • japitts's avatar
    japitts
    Very Insightful Person

    Pixellation is usually a sign of a signal fault and will likely be affecting perhaps half a dozen other channels that are on the same broadcast frequency as Sky Max HD.

    If a single reboot has failed to rectify symptoms, then there's a fault somewhere which will need resolving via a tech visit. Check for area faults using the 0800 5610061 automated line, and if no joy - call in via 0345 4541111 or 150 from a VM landline - to report your fault.

    VM staff may respond on this board after a few days if you'd prefer that way.