360 box pixelation on certain channels
I have been experiencing pixelation on a few channels primarily SkyMax HD, checked cable tightness and rebooted box, no change. Seems to get worse in the evening. Any ideas please?
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Pixellation is usually a sign of a signal fault and will likely be affecting perhaps half a dozen other channels that are on the same broadcast frequency as Sky Max HD.
If a single reboot has failed to rectify symptoms, then there's a fault somewhere which will need resolving via a tech visit. Check for area faults using the 0800 5610061 automated line, and if no joy - call in via 0345 4541111 or 150 from a VM landline - to report your fault.
VM staff may respond on this board after a few days if you'd prefer that way.
- Steven_L
Forum Team
Hello RobertE1960,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your TV service at the moment.
I can see that the team have been looking into your issues, have your problems now been resolved or are you still experiencing the same issues?
Kind Regards,
Steven_L
Same issues i’m afraid, the online chat helpline said they think it’s an outside issue and advised a 24 to 48 hour fix, that was last Tuesday. Sky max and Sky sports news are unwatchable due to pixelation.
You need to get a technician booked. It is likely to be water ingress into the cables or connectors outside.
Technician came today, very thorough, eventually found a poor connection in the roadside green box. Replaced the connector, problem solved. Many thanks Virgin Media!!!
