360 app issues

Question

Hi there anyone noticed on 360 box that while streaming via the 5 app programmes keep crashing so not worth watching especially while watching prisoner cell block H this needs looking into thanks in advance&nbsp;

Jimmyswanston22 · Answer

Hi, I noticed that BBC One and BBC Two has crashed out under the tv guide section on the app and not doing anything this needs looking into I done the usual troubleshooting still nothing

Alex_RM · Answer

Hi Jimmyswanston22,
Thanks for posting, and sorry to see you've had some problems with a few channels.&nbsp;
I can see you've called us since posting, if you do still need help with anything please let us know.
Alex_Rm
&nbsp;

Jimmyswanston22 · Answer

BBC one and BBC two still crashed on tv guide via the tvgo app needs looking into

japitts · Answer

For BBC channels, TV Go provides a link to the iPlayer app which should then play them. Can you expand a little on what you mean by "crashed".You also mentioned earlier that you've done "the usual troubleshooting" - can you be a bit more specific about what this means &amp; what you've tried?

newapollo · Answer

All program details for BBC1 and BBC are showing correctly under Live TV both the Now on TV and Guide sections on my Virgin TVGo app.Both sections contain working links to watch on BBC iPlayer, and clicking on Guide and then either on BBC1 or BBC2, BBC3 or BBC4 also gives the options to Record or Watch on TV, or Add to the Watchlist all of which work.I suggest rebooting the device the OP is using TVGo on, and if that fails to corrct their issue then they should should delete the apps data/cache and sign in again.&nbsp; If that also fails then delete the TVGO's data/cache, then uninstall the app, reboot the devic, and then re-install the app.

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360 app issues

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