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Stevenkez's avatar
Stevenkez
Just joined
24 hours ago

Poor Wi-Fi - how do we get the pods we are entitled to!?

I am having trouble with my internet speed / connection and have called virgin multiple times to try and get the Wi-Fi booster pods that we are entitled to as it’s in our package and each time we have rang no one is listening or willing to send us our pods. How else can we request these please!? Fed up of not being able to watch anything on tv due to poor Wi-Fi upstairs 

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1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 hours ago

    Hello Stevenkez,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your poor WiFi and not being able to request your pods.  I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L