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mahall63's avatar
mahall63
Joining in
2 months ago

My virgin media shows inactive account

Hi, the my Virgin media app and website is still linked to my old, inactive account, but I cannot find a way to change it to my new account, can anyone help with this?

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi mahall63, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your My Virgin Media account isn't linked to your new address. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

    To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox.  😊

    Thanks,