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mahall63's avatar
mahall63
Joining in
11 months ago

My virgin media shows inactive account

Hi, the my Virgin media app and website is still linked to my old, inactive account, but I cannot find a way to change it to my new account, can anyone help with this?

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 months ago

    Hi mahall63, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your My Virgin Media account isn't linked to your new address. When you move, you get a new account so therefore My VM needs to be re done. As the email address is already connected to your old address however, we would need to complete a move and transfer. 

    To do this, I will need to clarify a few details with you so I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox.  😊

    Thanks,