Forum Discussion

LeanneMc89's avatar
LeanneMc89
Just joined
20 hours ago

Help registering for my virgin media

Hi, 

Im new to virgin media and my box etc is being delivered today, I've had all my emails for direct debit confirmations etc but it will not let me sign up for my virgin media, it says my email address doesn't match after ive entered the account number name and area code, but it does. I've even ensured any capitals match which i generally don't have to normally. I'm quite tech savvy so its not that I'm being silly (i hope). Ive seen some forum questions where theyve been stuck in a registration loop, but i dont know. 

 

Thanks in Advance :)

3 Replies

  • Zeffie's avatar
    Zeffie
    Settling in
    18 hours ago

    We don’t believe it’s a user issue, it’s on Virgins end of the system because if you look at similar threads everyone is having the exact issue when trying to transfer the account to the Virgin O2 ID 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        16 hours ago

        Hi LeanneMc89 

        Welcome to our forums, and thank you for your first post. Sorry to hear you are having issues registering for the account after installing your new box. We can understand your concern, and we want to do our best to help. The issue with logins has been confirmed to be resolved by our team. Can you confirm if the issue is still ongoing? Please get back in contact when you can. 

        Thanks,