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Houda's avatar
Houda
Joining in
2 years ago

email still connected to old account

Hi 

I have an issue with virgin media app I am unable to sign up to it as it still connected to the old account I have contacted virgin media team they have told me to sign up with different email address which I did but it gives that you already set an account. Hopefully you cam help me out with this issue thank you 

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Houda, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    Normally a new email address would work unless you've register an account with that before hand.

    Let me send you a PM as we may need to open an IT ticket.  

    • Philmacca99's avatar
      Philmacca99
      Joining in
      2 years ago

      Hi. I have the same issue. I try to log in to virgin media and connect apps and when I put my email address in it refers to my closed account from 3 months ago. Please help. Phil 

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Hi there Philmacca99 

        Thank you so much for your post and welcome to the community forums, its great to have you here. 

        I am so sorry to hear you are facing this issue but we will be happy to take a look into this further with you via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.