When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."
I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?
Having the same issue, I have tried numerous passwords even the auto generated ones that are just random letters and number and nothing has worked, called the helpline and even they weren't sure why its happening, if someone could assist me that would be amazing
Forum TeamHey AntiSocialRhys,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account registration. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Mobile and yes cache cleared
Hello,
I am having this exact same issue, could I be helped please
Forum TeamHi Tay-Lodge
Thanks for your post, welcome to the Community Forums!
Sorry to hear you're having the same issue with My Virgin Media, I'll drop you a PM now so I can help you with this.
Thanks
same problem here. "Sorry, there was a problem registering that password. Please choose a different one."
I've spoken with an agent and said (same lie) that it will take 72h to fix. 4 days later the problem is still on. Lucky we are in the 14days cooling period so we will cancel the contract.
Forum TeamHi costin1
Thank you for your post and welcome to our community.
I am sorry to hear you are having difficulty registering for an online account with us.
I will send you a private message now so we can help further.
Please look out for the purple envelope in the top right of the page and pop back to me when you can.
Hello,
I am having the same problem. Continues saying the password is not supported even though I tried so many combinations and used multiple devices. Please help me
Hi- Same problem here.
Got in contact with an agent a few days ago who said this would be resolved in 72 hours. Still cannot get past the 'Sorry, there was a problem registering that password. Please choose a different one.'.
I've tried multiple browsers, around 40 different passwords, cleared all cookies, caches and browsing data, incognito tabs. Still nothing.
Can anyone on this thread confirm whether their registration has actually been resolved?
Same problem here! Please help!
Forum TeamHey Uziman,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to create your online account. Have you tried to use a password that is classed as strong, when trying to create your account?
Have you tried to register your account using a different device or browser?
Kind Regards,
Steven_L
Hi Steven,
i tried all of the above that mentioned. I also tried a short password without any special characters - still doesn’t work
Can someone please contact me about creating an account?
I have tried several passwords and emails and my services have been installed over a month now
Forum TeamHello simian24.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue registering your account.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Did anyone managed to get to their account page?? I am still waiting!!
Hello,
I am having the same issue, I have been trying to log into Virgin since 6 months!!! I would like to see my acount and bills but I cannot register.
I tried o register for My Virgin Media, I get the error "Sorry, there was a problem registering that password. Please choose a different one."
I have tried all the below but no luck, is there any solution to this or should I quit from this provider as I have never seen issue like this in my life and 6 months is a lot, I have also called them and they keep saying try again with different password but not sure what to do???
I have the same issue, please sort this. Thinking of leaving and going back to previous provider if there is no solution.
I am facing the same problem a week ago. Please, did you receive a solution to overcome this problem and share it with me? I am tired of writing to them, the Virgin team.
Forum TeamHello Farid1945
Sorry to hear of the issues experienced setting up your Virgin Media online account. We appreciate the concern caused and you taking the time to raise this via the forums.
Can you confirm if the services have been installed? If not, we would recommend waiting till the services have been installed and activated and try again. It may be all of the data needed to complete the registration isn't available our side until after the install.
Rob
Forum TeamHi vmed1298
Welcome to the community forums.
Sorry to hear you've not been able to set up your My Virgin Media online account.
Please ensure that you have followed the full password criteria which can be found below;
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
I seem to have exactly the same issue as the original poster. Very disappointing that this is still a problem after 18 months. Will have to cancel our contract if unable to log in to manage account and claim rewards.
Is this able to be resolved?
Forum TeamHi AM13 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about problem you're having and that you're thinking of leaving us 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
I'm getting oops something went wrong please try again later when I get to the password bit
Forum TeamHi Ayame2059,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having this error when trying to register for My Virgin Media. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Hi Carley,
As stated, I've tried a number of different passwords, all meeting the current criteria, and some that met the old criteria too (as I read this may work). I've also tried a number of emails from multiple providers, and different browsers and devices.
I am still getting the same error of "Sorry, there was a problem registering that password. Please choose a different one."
Forum TeamThank you for confirming vmed1298 and we are so sorry that this has not yet worked for you.
I'm going to pop you a Private Message so we can take a look and try to resolve this. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
