Cancel Engineer Appointment
My internet connection went down yesterday and I received the following text message:
"Our technician is due on Wed 17 Apr between 12PM & 4PM. Someone 18 or over must be in or you'll be charged £25. To cancel or reschedule, go to virginmedia.com/engineerappt"
After about 5 hours it started working again and so I then tried to cancel the appointment. However, the link provided in the text just tests the system again and leaves no option to cancel the appointment. Maybe Virgin cancelled this having fixed the problem but have not let me know. I've tried this on computer (using more than one browser) and mobile (using the app).
I am afraid your communication is very poor and reading other queries on the community it seems that lots of other people have the same problem.