Forum Discussion

Arkanoid's avatar
Arkanoid
Tuning in
2 years ago

2 accounts on the same email, can't access one, even with account number

My dad had a previous account on the same email so I could administer it for him, now I've set up a new account at a different address, under my name, on the same email and have no way to access onli...
katb008's avatar
katb008
Tuning in
2 years ago

I'm also having the exact same issue, and can't seem to find the right options via telephone to resolve it- any help much appreciated!

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there katb008 

    Thank you so much for your post to our community forums, and welcome to the team. 

    We are so sorry that you are also facing this issue. Can I just confirm, is your email attached to an account with another person that is active and in use. Or is this email attached to a former account of yours that is now closed? 

    • katb008's avatar
      katb008
      Tuning in
      2 years ago

      Sorry, I should have clarified - I moved address this year so it is a previous account that has since been closed.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        Thank you katb008 

        Can I ask when the account was closed? Email addresses that are no longer attached to an open and active account are typically deleted after 90 days though this can sometimes take longer.

    • ColinR1's avatar
      ColinR1
      Joining in
      10 months ago

      Hello I have the exact same issue - i can access one account but not the other (different house) - both with same email address