Upgrade Tivo
I have the original Tivo box in my upstairs room and it is very slow to load Iplayer. Also can't watch Amazon Prime. How do I upgrade to a V6?
Forum Discussion
5 Replies
The "correct" answer would be that next time you are renegotiating your contract, be sure to include a box-swap in this. However, you do run a risk of sales pitch on a conversion to TV360 which may or may not be the best option.
The "easy" answer would be to ask whether you have any service faults with your TiVo, as faulty ones are replaced with V6 as a matter of course.
The V6 does require VM home broadband, so if you don't have this - you will need it.
- Martin_N
Forum Team
Hi Impyimp,
Thank you for your post and welcome to the community.
I'm sorry to hear about the issue you've been having with your Tv box.
I have taken a look on our side and it looks as though you have already spoken with the team.
Can you confirm if you still need assistance?
^Martin
Had a WhatsApp conversation for 5 hours on Tuesday to update my services. Whomever was dealing with it appears to have corrupted my account as I lost my broadband, Tv and landline. After a 2 hour WhatsApp conversation on Wednesday I managed to get engineer visit today, He managed to reconnect my broadband and phone but I stupidly let him go without checking whether my TV worked. Of course it didn’t. managed to talk to a human being who didn’t seem to know what he was doing but after 90 frustrating minutes he assured me my problems would be solved in 2 to 4 hours. 12 hours later still no TV channels.
Appalling service and so frustrating that you can’t speak to someone within the UK to fix a problem caused by inefficient operators.
Impyimp wrote:Had a WhatsApp conversation......Appalling service and so frustrating that you can’t speak to someone within the UK to fix a problem caused by inefficient operators.
To be fair I'm not sure that "UK" would necessarily be a guarantee against problems - British staff are just as capable of making a mess as offshore ones.
Although I agree that VM-CS does seem to have quite a unique ability to make (what should be) simple tasks rather complicated, and their reliance on outsourced and/or offshore agents does seem to often play a part.
