stings27
12 days agoTuning in
TiVo problem.
Hi all.
reading through these posts it seems like I have a common problem.
my mum (87) received a message on her tv saying she needed to upgrade and no cost with a phone number to ring. ( she can no longer access bbc iplayer)
- I went online last week and was told a new tv360 box would be sent. After waiting a week… nothing.
I’ve been back in touch only to be told I was given wrong information and my mum would need broadband. I explained my mum was 87 and she doesn’t need broadband and there’s nothing more they could do for her. Pathetic.
My mum only has landline and tv and it seems VM are not interested in this kind of customer even tho she’s described as a “ much valued customer “.
looks like she is going to have to pursue another company to provide her needs.