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dankingdon's avatar
dankingdon
On our wavelength
2 years ago

TiVo hard drive failing

So after a while with various recordings getting corrupted, my hard drive has finally lost the plot. 

Recordings for today were 50% there, 50% garbage and audio cutting out. Live tv signal is perfect so no issues with the signal.

If I pause live TV and then play back I get the same garbled video.

What's the quickest way of getting an engineer/replacement? 

Thanks 

1 Reply

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    You've perfectly described a failing HDD.

    VM Fault reporting is on 150 from a Virgin phone or 0345 4541111, follow the options for "I have a fault". VM staff respond on these boards, if you don't mind waiting a day or so response.