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Reddwarf's avatar
Reddwarf
Joining in
3 months ago

Tivo error code 7400

Hi,

I am hoping someone from the forum team can help. I recently stopped having an additional Tivo box when agreeing a new contract. Unfortunately whoever processed the change ended my TV on the box I use rather than the additional box. This has meant I am getting error code 7400 on the box I use. I have been on line with the Chat team for 3 hours today but after exchanging information with 3 people they cannot help me. They have advised me to ring 150 to request technical support but I am having no luck there. The additional box does not work so I can’t switch.

I assumed this would be easier to correct but obviously not.

 

 Thanks

 

 

4 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    Unfortunately for you, this will need VM intervention - and phone should be quicker, once you get to someone who knows what they're doing!

    You've correctly deduced that Error 7400 is an activation error, so get the serial numbers of your boxes together and call back. Hopefully you get someone else second-time round. What do you mean by "am having no luck" with 150?

  • Reddwarf's avatar
    Reddwarf
    Joining in
    3 months ago

    I have already supplied the serial numbers to them .  They agree that a mistake was made but for some reason are having trouble rectifying this. With regard to 150, basically I repeated the same information to 2 people, but they were still having problems. Call back was promised but so far no luck.

    I am not technically minded so forgive me, I just thought this would be resolved quickly with a push of a view buttons. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Reddwarf,

      Thanks for your post and welcome to our community.

      I'm sorry to hear there's been an issue when removing the additional box.

      I'd be happy to help 😊

      I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Reddwarf's avatar
    Reddwarf
    Joining in
    3 months ago

    Now been informed that an engineer will visit to resolve this issue caused by themselves.

    You couldn’t make this up.