Forum Discussion

Petroloss123's avatar
Petroloss123
Tuning in
28 days ago

TIVO box replacement and upgrade.

I have an old TIVO box. I have been told by one customer service rep that it can be replaced by a new V6 box which will then be upgraded to Tv360 all at no cost to me. I am still waiting for any of this to happen. Is there any Virgin Media person on this forum who can arrange this for me as the Indian call centre people just don’t seem to understand my problem.

  • japitts's avatar
    japitts
    Very Insightful Person

    TiVo's are fault-replaced with V6 as a matter of course - same software, but much newer & more capable hardware.

    TV360 is completely different software, and can be a conversion from V6 if you so wish.

  • Tavis75's avatar
    Tavis75
    Super solver

    The upgrade to V6 is definitely worthwhile, as it's the same software as the TiVo but faster hardware with more tuners (you also get a few more apps if you care about those). I'd look into the 360 carefully and try avoid being forced into switching though. It's completely different software and is missing a lot of features compared to the TiVo\V6.

  • Hi Petroloss123 👋 Welcome back to the forum! Thanks for posting. 

    Sorry to hear you've not had the best journey so far trying to upgrade your TV box. I will do my best to help get this sorted via PM. You can find my message in your Inbox ✉ in the top right corner of the page. 

    We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    If I were you I'd report your Tivo box as faulty (as its so slow, and apps dont load etc.). They should replace it with a V6 running the same tivo software a lot quicker. I'd avoid the 360 at all costs,  its a downgrade.