Received Email to get Tivo box replaced and Customer Services forcing me to re-contract on a more expensi
Hello all,
I recently got an email saying that I needed to replace my old Vivo box in order to use Netflix and that this could be done for free. After several attempts to contact customers services, very, very long waits and a few complaints raised, they are telling me that the only way to get a replacement box is to upgrade to a more expensive, less services package.
Is it actually possible to get the outdated Tivo box replaced and remain on my existing contract? If so, who do can I actually speak to as the web chat Ai is the dumbest AI in the world and if you contact customer services is a very long wait just to be told that I have to upgrade.
Virgin Media's customer service was never great, but its absolutely diabolical now. Especially the complaints team who's resolution is just to contact customer services and you get stuck in a vicious circle.
Ordering a replacement box seems like a pretty straightforward thing to me, by VM making it an absolutely horrendous experience.
If there is no one at VM I can call to get some actually help, then maybe Sky or BT would appreciate my call.
Any help provide would be greatly appreciated.
Kind regards,
Mark.