Has anyone had an issue with pixelating on only one channel? (ITV) It's been happening for a couple of days. I've rebooted TiVo box twice, still the same and got fed up waiting on phone to get through to customer service. I did check service issues online and it did say TV ok . It’s pixelating during adverts as well
janeyh1959 wrote:Has anyone had an issue with pixelating on only one channel? (ITV) It's been happening for a couple of days.
Pixellation is usually caused by a signal fault. ITV-HD & C4-HD are carried on the same frequency, as are C4+1 & ITV1+1 (both SD versions).
Are those also affected?
Hi, C4 & C4+1 are ok, I can’t find ITv +1 only STV+1 and it’s just as bad
Hey janeyh1959, thank you for reaching out and I am sorry to hear this.
Just to confirm is it only ITV? if so we are aware of an issue effecting this and the team are working on this under F011556232
I’m in Scotland and STV is unwatchable. ITV+1 is fine, looks like only STV affected at the moment.
Thanks for letting me know, its totally unwatchable, I’ll try + one
I don’t have ITV+1 only STV + 1 and it’s just as bad
FYI you have a short time after posting to edit, thus negating the need to put multiple short replies. ITV+1 is on Ch303 - all +1 channels are on the 3xx equivalent of the 1xx for main channel.
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
