Forum Discussion

janeyh1959's avatar
janeyh1959
Tuning in
7 months ago

Pixelating

Has anyone had an issue with pixelating on only one channel? (ITV) It's been happening for a couple of days. I've rebooted TiVo box twice, still the same and got fed up waiting on phone to get through to customer service. I did check service issues online and it did say TV ok but issue with broadband 

 I should have said only have TV with Virgin so assume Broadband issue something to do with the box, 

  • Hi janeyh1959,

    Thank you for your post and welcome to the community. 

    We're sorry to hear about the issue with the channel. 

    How is the service today?

    ^Martin

    • janeyh1959's avatar
      janeyh1959
      Tuning in

      Hi Martin , thanks for replying. It seems to be ok. It was fine yesterday as well 

      jane

  • japitts's avatar
    japitts
    Very Insightful Person

    Is C4-HD similarly affected?

    Pixellation is usually a signal fault, C4-HD is on the same TX as ITV-HD so should be equally affected by a problem. Also reboot your TiVo to rule out a glitch - live TV doesn't use the internet.