No TV service in Westcliff on Sea - engineering update keeps moving hoped-for fix date

No ISP offers a fully redundant connection. If say the fibre has been dug up by another utility company or a car accident has demolished a street cabinet it’s not a 5 minute fix. I believe VM will not notify users of the exact problem for commercial reasons.

UPDATE on TV outage.

Saturday afternoon April 6th, and service status page says TV service should be fixed yesterday, although it isn't. It also says the service is down in my area and "We hope to fix this by 5 April at 17:04 " i.e. yesterday and that it was "Checked at 16:37 today". Well, they can't both be true, clearly.

If, as you surmise, there is a major street-wide problem, and not just my home setup, I'm surprised that there are no other posts regarding this, and that VM remain tight lipped about the issue, just the same bland,message on the status page. You'd think they might at least have the common courtesy to email all affected households. P.s. I was interrupted in this typing with a request to fill in a short survey - I was polite.

P.S. I ticked Tudor's explanation of VM's commercial lack of communication and possible car crash wrecking street furniture reasons, as 'Helpful' - this was instantly then tagged as  (green tick) 'Accepted Solution'. That is not helpful to anyone looking for a solution, and it clearly did not 'solve' mine, which at core is My TV is down with no sign of a fix.