Forum Discussion

otronics's avatar
otronics
On our wavelength
2 days ago

Low RF Signal on Second VM box

I have two Virgin TV boxes. 

Here's the set-up:

The Virgin Media service is cabled from the street into the omnibox which on the side of the house.

Here, there is a splitter. One cable goes to the internet on the other side of the house, the other cable goes to the living room.

In the living room, there's another splitter. One cable goes to the VM box for the TV in here (diagnostics show a 98% RF signal strength - great), the other cable goes upstairs (chased into the wall) to the bedroom.

The cable length from the downstairs splitter to the box in the bedroom is about 6 meters and all connections are good and tight.

The upstairs box (an old TiVo box) is only getting 33% RF signal.

Now, the box works but I was wondering if this signal strength is an issue and if so, how to increase said signal.

Thanks.

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 hours ago

    If the tivo is working properly, do you really need to look further? Has anything changed recently? 

    Assuming the 6m cable and terminations were installed correctly by a VM technician, they would have checked that the tivo was getting sufficient signal. 

    If you are really concerned that something is not right you could report a fault and request a technician visit, but if they find nothing wrong you would be charged £25.

  • japitts's avatar
    japitts
    Very Insightful Person
    22 hours ago

    To an extent, you're trying to diagnose a fault without there being any symptoms to show for it. There is thus an element of "if it's not broke, don't try to fix it"

    If you have any service faults with your TV service, then one of the first checks would be to see whether both your boxes were affected or just one... by swapping the two boxes around. Fault-finding then follows from that, whether the issue is with the internal cabling or the physical equipment.

    Faulty TiVo's are swapped for the newer V6 as a matter of course. Same software but much newer hardware.