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Modshack_Merlin's avatar
Modshack_Merlin
Joining in
2 years ago

How can I get the signal strength boosted up? Currently at 73%

Hi, we have recently started having bad issues with the TV picture breaking up on a lot of channels. Going through the Settings menus to the Diagnostics data shows that the signal to my TiVo box is only 73% and I suspect that this is the cause of our issues.  I rang 150 to try and get some help, but the automated menu only directed me to a text message that covered everything that I had already tried (different HMDI cable, check connections, reboot the box, etc.). How can I get Virgin to boost the signal to my house to improve the picture quality please?

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    You need to report your TV service fault to VM, and book a tech visit. That signal strength is not certain to be the reason, and if you try telling a TV faults agent it is - you may tie yourselves & VM in knots. I'd recommend sticking to the "I have a fault" line, getting the required tech visit, and then by all means show them what you think is the issue.

    TV Faults are on 150 from a VM phone, 0345 4541111 from any other phone, or often respond on this forum if you're happy to wait a few days for their initial response.