Forum Discussion

andy_astra1's avatar
andy_astra1
Joining in
9 days ago

Green screen

I have the green screen of death how do I contact someone to request either a new box or engine visit. I spoke to someone from Virgin who said it was a fault and would come back on ! 

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    7 days ago

    Hi andy_astra1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your box. We'd need to take a closer look at this and would be able to book an engineer if needed. In order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • japitts's avatar
    japitts
    Very Insightful Person
    9 days ago

    Primary fault reporting is via phone - 0345 4541111, or 150 from a VM phone.

    Forum staff tend to respond after a couple of days on here. If yours is the green "DVR has detected an error" screen, that indicates hard drive failure and the resolution is a box replacement.