Forum Discussion

JulieBanks's avatar
JulieBanks
Joining in
9 months ago

Distorted TV picture

My TV picture is distorted and pixelated . I have checked cables etc and still not any better. Help! 

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    If no faults show when using both of the above then you should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • japitts's avatar
    japitts
    Very Insightful Person
    9 months ago

    Is this distorted picture on live TV? OnDemand? Recorded programmes?

    Depending on the answer, it may make a difference to the likely underlying fault.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      9 months ago

      Hello JulieBanks,

      Thanks for your post. 
      Sorry to hear about the issue with your pixellation.
      I’d like to investigate this for you if it's still occurring. 
      If you don't mind, I’ll need to send you a private message to pass security. 
      If you can check the Logo top right of your screen that would be great. 
      Regards     
      Gareth_L