Distorted TV picture

Question

My TV picture is distorted and pixelated . I have checked cables etc and still not any better. Help!&nbsp;

newapollo · Answer

Have you used the&nbsp;/check-services/&nbsp;&nbsp; function? You can also a run a test on your equipment from there.&nbsp;If nothing is showing&nbsp;&nbsp;you could also try the automated Service Status number&nbsp; 0800 561 0061.&nbsp; This often gives details of more local issues down to postcode level.If no faults show when using both of the above then you should call&nbsp; 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)&nbsp;When calling Faults&nbsp;ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

japitts · Answer

Is this distorted picture on live TV? OnDemand? Recorded programmes?Depending on the answer, it may make a difference to the likely underlying fault.

Gareth_L · Answer

Hello JulieBanks,
Thanks for your post.&nbsp;
 Sorry to hear about the issue with your pixellation.
 I’d like to investigate this for you if it's still occurring.&nbsp;
 If you don't mind, I’ll need to send you a private message to pass security.&nbsp;
 If you can check the Logo top right of your screen that would be great.&nbsp;
 Regards &nbsp; &nbsp;&nbsp;
 Gareth_L
 &nbsp;
&nbsp;

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Distorted TV picture

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