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ChrisSmith24's avatar
ChrisSmith24
Dialled in
10 months ago

Catch-Up service not working on TiVo box

Just wanted to add that the same thing happened with our Tivo box at the same time you described, and sounds like it has with another user, Psum, who has made a similar topic.

Watching live TV working fine, as are our recordings. But catch up not working at all. Selecting catch up - channels, only has the iPlayer logo appear, all others have no pictures, just the text. iPlayer doesn't load, just an indefinite black screen if clicked. 

It seems unlikely that (at least 3 so far reported) Tivo boxes have experienced hardware failure specifically affecting on demand/ catch up at the exact same time on the 26th. I expect it is more likely something on Virgin's end that is affecting TiVo catch up services and therefore will be fixed.

Hopefully anyway as we also have a lot of recordings.

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  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    Is your TiVo's heartbeat light flashing?

    If there is a fault with your box, it would be a great opportunity to get hardware swapped to a V6

    • ChrisSmith24's avatar
      ChrisSmith24
      Dialled in
      10 months ago

      Hello 

      The light under the heart is consistently on, not flashing.

      Thanks 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        10 months ago

        Hello ChrisSmith24.

        Thanks for your post. Sorry to hear about the issues with your TiVo box. Sounds like we'll need to get this replaced and swapped for a new V6 box.

        That way you can then get back to using catch up again without any freezing or errors.

        To get the ball rolling, If you don't mind, I will need to send you a private message to pass security. 
        If you can check your logo at the top right of your screen that would be great. 
        Regards     
        Gareth_L
         

         

  • ChrisSmith24's avatar
    ChrisSmith24
    Dialled in
    10 months ago

    Catch up working again, all the image icons are back too. Hopefully it is the same for everyone else.