Forum Discussion

Nesty1760's avatar
Nesty1760
Joining in
2 years ago

Can I update a 10+ year old Tivo box for a 360 box?

Hi All

I have posted on this forum before but been a while, so had to -re register.

In my household, we have 2 Virginmedia boxes, a V6 box in the main lounge and 1 other older Tivo in a bedroom.

The Tivo box hardly receives any red button sports now (especially on the football), just does not tip into those services. We had the Tivo box +10 years now (the Tivo used to be in the lounge), can I apply to Virgin to replace the Tivo to a V6 box.

If so, how any cost and how can I apply?

Thanks

3 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    TiVo/V6 & TV360 run totally different software and cannot co-exist on the same account. I think you have a mixture of TiVo & V6 boxes - check on the following page. https://www.virginmedia.com/care/tv-fault/which-tv-box - a V6 & TV360 are the same hardware but where a V6 shows the TiVo logo in the top-right corner of the UI, a 360 doesn't have anything to do with TiVo.

    In answer to your question, faulty TiVo's are replaced with V6 as a matter of course. Does your TiVo have any faults?

  • Agreed the 1 in the lounge is a V6 (I've amended the original post). 

    The Tivo isn't obtaining all the services we are paying for, so I class it as a fault. 

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi Nesty1760,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about your Tv box.

      We can certainly take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin