Withheld Numbers Bypassing Call Guardian
Hi, Ive recently connected to the new phone system and have a BT Phone with a built in call blocker. I think it used to be called Call Guardian but is now called True Call. Basically, when someone...
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This has been mentioned before on BT phones.
Is this something that was working and has just suddenly stopped?
Or has it stopped after a VM 'switchover' to a phone connection from the back of the hub?
Here was a recent suggestion you could try (which was a BT phone with trueCall not working after switchover)
Hi petermc
Welcome to the community forums
Sorry to hear you're having issues with your landline were withheld numbers are bypassing your True Call.
I have also double checked the systems at my side and can see that all is enabled
Has the work around that is advised in the link goslow helped to stop the bypassing of withheld numbers calling through?
The work around is advised to On the BT4600 select menu, then Settings, then Call Settings, then First Ring - set it "on".
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
Hi, I’ve just tried that and it didn’t solve the problem unfortunately.
Thanks for the reply goslow. Didn’t solve the problem though unfortunately.
Are you using a BT Premium phone?
Is this something that was working and has just suddenly stopped?
Or has it stopped after a VM 'switchover' to a phone connection from the back of the hub?
BT Advanced, not Premium. I only bought it recently so wasn’t using it before the changeover.
Sorry to hear that this has not worked for you petermc
Can you please advise what BT phone model you have and I'll inquiry further at our side?
It doesn’t have a model number. Just says BT Advanced Phone with 100% call blocking and answer machine. This is the Amazon link https://www.amazon.co.uk/gp/aw/d/B0787GLHCZ?psc=1&ref=ppx_pop_mob_b_asin_title
Thank you for providing that information petermc
I will raise this with the team now to investigate further.
So, just to confirm, have you had BT true caller before working at your property on an older phone, or is this the first phone you've had that has had the feature?
First phone to have this feature.
