Planning to call us from a withheld number?

From January, you'll need to call us from a phone that shows your number so we can get you to the right place.

If you have a security setting on your phone that automatically withholds or makes your number private, you'll need to make sure that you have your account number and reference ID to hand before you call.  You’ll find these on any bill or letter that we've sent you, as well as in our app.