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wotsupnow's avatar
wotsupnow
Joining in
10 months ago

Wasn't notified that line had changed.

Months ago I received an adaptor. It said I would be notified when to swap over. Today I missed an important call and have found the line is dead. Plugged in the adaptor and it is working off the hub.

What happened to the notification ?

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi wotsupnow 👋

    Welcome back to our Community Forums and thanks for your post.

    I am sorry to hear you were unaware of the switchover.

    Please click on this 👉 link here for everything you need to know about it.

  • wotsupnow's avatar
    wotsupnow
    Joining in
    10 months ago

    Hi,  I was aware of the switchover as VM sent me an adaptor to plug in.
    VM also said "When it’s time to switch, we’ll get in touch to let you know."
    But they didn't let me know, so I've been paying for a service for days/weeks ? that I don't have.
    When was my line switched over ?

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      10 months ago

      For us to give you this information we'll need to discuss this over private message. I've popped you a message over now.

      Alex_Rm