Voice mail

Hi,

I joined Virgin media a few weeks ago. Unbeknownst to me, it came with a free voicemail installed. I was not told about this. Unfortunately, it has been intercepting the calls and stopping them from getting to my answering machine, so I do not know when I have messages. 

I would like this free voicemail to be turned off. I have called the helpline three times; on the first call, I was told it had been turned off. It was not. On the second call, I was told it could take up to 24 hours for it to be switched off. I tried again the next day; the free voicemail was still active and intercepting messages. 

I called again today and was told it would be 30 days before it was turned off. 

Please could someone advise me if this is correct? It seems an absurdly long time to wait while Virgin switches off an unwanted free service. 

I am missing calls from friends and family, because there is no outward sign when there is a message on the Virgin voicemail. Only a slight change in dial tone when a message has been left, and I do not make outgoing calls from my landline and so it is very easy to miss.

Could someone please tell me if 30 days is the correct amount of time I will have to wait for it to be turned off? Is there any way to do it sooner so I don’t miss calls? 

Thank you for your help.