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Virgin on the ridiculous.
I have been with Virgin Media since early March, my broadband has been up and running since 13th March, and that is when the problems started. As part of the package I asked for my number with BT be ...
Forum Discussion
Firstly, callbacks simply don’t happen, ever, well, maybe, sometimes! It’s a rouse to get you off the phone and they chalk up a ‘closed call’. This has been the case for years, and if a member of the forum team were to respond on here and dispute this, they are basically lying, because this is absolutely the case. And they know it but can’t admit it for obvious reasons!
Fair enough.
Secondly, does VM even have a ‘Porting team’? And if they do, does it consist of more than a single apprentice who also is tasked with the far more important job of cleaning the CEO’s car every day? Who can say?
Alas, you are outside the automatic 14 day cooling off period when you could dump VM completely without penalty. I think you will have to go legal, cite ‘Breech of Contract’, ie they promised to port your existing number, you promised to pay them £x per month. You’ve done your part, they haven’t.
I was, at the 21 day point offered the option of terminating he contract. To that, I asked for it to be put to me in writing, but they refused to do that unless I accepted the resolution. I told them that I would not accept anything of that nature until it was put in writing, then impasse. I had a sum added to my account, and if I did accept the offer that would be paid to me directly. I was not going to accept the termination offer without it in writing, as there had been so many times that I was told one thing, and it turned out not to be true and the next thing to happen would be a huge bill taken from my bank account. If at the 8 week point there is no resolution I have to option to take it to the Communications Mediator Service, as OFCOM do not directly investigate complaints. To put one thing right, I have no complaint at all with the broadband, that is working, and has worked to my satisfaction from day 1. It is the porting of a phone number that is in the Virgin block of numbers that Virgin cannot seem to be able to take back home. I have had no correspondence whatsoever from Virgin on this matter, I have had to spend an inordinate amount of my time trying to get this resolved.