Subject: 17 Days Without Landline – Elderly Mother Impacted (F011872969 / C-[Removed])

Hello Virgin Media Forum Team,

I'm posting again because we’ve now been without a working landline since 19 June 2025 – and nothing has been resolved.

This line is used by my elderly mother, who now suffers from anxiety and distress due to being completely cut off from communication. This is a serious safeguarding concern.

Virgin Media initially confirmed an area outage (Ref: F011872969) and gave a resolution date of 30 June. It is now 6 July, and the service is still not working. We’ve heard nothing further from customer support since then.

I raised a complaint (Ref: [Removed]) and received a standard response with no real action. I've also sent a formal rejection of that resolution and submitted a case to the Communications Ombudsman.

This is now 17 days without essential service for a vulnerable person, and Virgin's response has been unacceptable.

Can the Forum Team escalate this urgently? Please confirm someone is looking into this – we cannot continue waiting without basic phone service.

Kind regards,
Deepak 
Account No: [Removed]| Postcode: NW10 [Removed]

Mod Note: Personal and account specific details removed.