Forum Discussion

Ginger1's avatar
Ginger1
Tuning in
3 years ago

No phones compatible with our VM Hub

None of the phones we have tried are compatible with the Hub. The ones we have tried are all modern (some almost new). Even the emergency back-up phone installed by the VM technician will NOT connect. Any ideas if there is a way of telling which phones will work with the Hub as we have been told to buy a new phone?

We have no mobile signal in the house so according to the VM website we should not have been migrated. We now have no mobile and no landline, just an emergency phone at the top of our roof which is impractical to reach.

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Hey Ginger 👋🏼 Sorry to hear about the issues with the handsets you are having. 😞

    May I ask what model handsets you are using?
    Are you able to reboot the VM hub? Can you take out the adapter and put it back in?
    Is the telephone symbol appearing on the hub?

    Let us know.

    Kind regards,
    Ilyas.