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jamesh8's avatar
jamesh8
Tuning in
2 years ago
Solved

Landline not working at all in GU1 area

My landline telephone has not worked at all since 2 March 2024. I live in Guildford, Surrey.

I reported the issue by phone on 4 March. They told me there was an outage in my area. They also sent me out an adapter (received 8 March) to try the Broadband router landline method, but that doesn’t work either.

I phoned again 27 March and they said there is still an outage and that engineers are still working on it. It’s a very long outage!

Posting here as a record and to see if anybody else in my area is having this issue. Could be useful to share info.

James

  • Hi jamesh8 

    Thanks for posting and welcome to the community.

    Sorry to hear of the landline fault. 

    I've checked this for you and you are affected by an outage, fault reference is F011248698 for your records.

    This is currently showing as fixed pending verification, so hopefully solved today for you.

    Best wishes.

3 Replies

  • Hi jamesh8 

    Thanks for posting and welcome to the community.

    Sorry to hear of the landline fault. 

    I've checked this for you and you are affected by an outage, fault reference is F011248698 for your records.

    This is currently showing as fixed pending verification, so hopefully solved today for you.

    Best wishes.

    • jamesh8's avatar
      jamesh8
      Tuning in

      Hi John

      Thanks for your reply. Yes, my landline is now working again. I just have to receive the compensation from yourselves for the 25 days it was out of action.

      James

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Great to hear all sorted.

        I'll send you a PM now to investigate that.