Forum Discussion

Nik_B's avatar
Nik_B
On our wavelength
11 hours ago

Landline fault of vulnerable person!

Mother-in-law is in her late 80's and relies on phone for contact with family and carers. She has a Telecare falls monitor but I believe that is working off a mobile signal.

There is no dial tone at the house and if you ring the number it shows as engaged constantly. There doesn't appear to be a fault with the phone handset, it seems to be a problem with the line. 

I checked online and no faults have been recorded in her area, but I cannot find anywhere on the Virgin Media site to report a simple line phone fault without going into account holder details.

I've have contacted 150 but the AI sends you around in circles trying the different options. When I finally get through to an operator, they can't find her account, then tell me their carrying out line checks, only to be disconnected after 25 mins.

Could I have some help please?

dial tone
fault
Landline
Phone

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    10 hours ago

    Hi Nik_B,

    Thanks for posting and sorry to hear your Mother-in-law is having some issues with the phone. 

    So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm