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Welshbok's avatar
Welshbok
Joining in
12 months ago

Virgin TV go issues

Hi, I have a Samsung S23 Ultra and it keeps asking me to register my device. I register it and it works but when I close the app and reopen it and try to view live TV it askes me to register the same phone again. As a result I have now used all my replace options and the same phone is registered 3 times on different slots. What is going on Virgin?? Could someone please help me with sorting this. Thanks

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  • Welshbok's avatar
    Welshbok
    Joining in
    12 months ago

    Hi, I have a Samsung S23 Ultra and it keeps asking me to register my device. I register it and it works but when I close the app and reopen it and try to view live TV it askes me to register the same phone again. As a result I have now used all my replace options and the same phone is registered 3 times on different slots. What is going on Virgin?? Could someone please help me with sorting this. Thanks

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      12 months ago

      Hi there Welshbok 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have faced an issue with your service. Can I ask if you have reset the app data and cache at all after closing the app? 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for your post on our Community Forums Welshbok, and welcome back!

    Sorry to hear you have been having this issue, can you confirm you have visited our website here to assist with the device management?

    Have you also tried to clearing cache on the TV Go app before logging back in to watch content?

    Thanks,

    David_Bn

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    Are you renaming your S23 Ultra each time? Or just taking the default model number as offered by the TV Go app?

    If the former, try the latter and see if it overwrites the existing device slot.

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    Welshbok 

    Duplicate posts have been merged. It's far better to keep to one thread to avoid duplicated replies.

    As per my previous post - are you renaming your S23 Ultra each time? Or just taking the default model number as offered by the TV Go app?

    If the former, try the latter and see if it overwrites the existing device slot.