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mackerbootle's avatar
mackerbootle
Dialled in
11 months ago

Virgin TV Go in web browser not working

Hi The Virgin TV Go web link is currently not working.

It's just showing the Virgin Media logo on the page...

It's also not possible to sign in.

https://virgintvgo.virginmedia.com/en/home

Pete

 

 

12 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi mackerbootle 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you are having some issues with TV GO. 

    Can you try using an alternative browser to see if this helps?

    Is it working via the app?

  • Gitbox70's avatar
    Gitbox70
    Joining in
    11 months ago

    Hi,

    Having exactly the same issue. It is not a browser issue. Most people use either Chrome or Edge, neither of which work. No, I don't have a VPN. Yes I have cleared all browsing data. Yes, I have tried incognito. I have re-booted all my equipment. I have tried another PC. I can log in to my account at virginmedia.com. Not sure what else to try. Nothing works. Virgin please sort this out!

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Gitbox70, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with accessing TV Go via a web browser. Checking here, the website is loading fine. The VM logo should flash for a few seconds and then loads the homepage. 

      Can you ensure you have cookies active and that these are not blocked? Can you also check if going into incognito mode on the browser resolves things or whether this gives the same result? 

      Keep us posted so we can help further.

      Thanks,

      • Gitbox70's avatar
        Gitbox70
        Joining in
        10 months ago

        Hi Kath,

        Thank you for the response. Cookies are allowed & not blocked. Incognito does not work (same issue). I get the window below which just loops back to the same window whenever I click 'sign in'.  I have also tried Firefox - same issue.  TV Go worked fine on my PC & laptop until recently - I changed my package approx. 1 month ago, and it is since then that this seems to have happened, but that may be coincidence.

        Also, I have just tethered my laptop to my 5G phone (i.e. not using Virgin ethernet or WiFi), and exactly the same happens.

        In my opinion this must be an issue related to my account, which Virgin need to look in to, and I would appreciate it if you would rather than giving standard scripted responses.

        I would also like to note that I am not having any other issues with any of the streaming subscriptions/services I have - Spotify, ITVX, Netflix, IPlayer, Channel 4, Amazon Prime, Steam, GOG, etc. - my only issue is with Virgin.