Forum Discussion

mackerbootle's avatar
mackerbootle
Dialled in
2 years ago

Virgin TV Go in web browser not working

Hi The Virgin TV Go web link is currently not working.

It's just showing the Virgin Media logo on the page...

It's also not possible to sign in.

https://virgintvgo.virginmedia.com/en/home

Pete

 

 

30 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi mackerbootle 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you are having some issues with TV GO. 

    Can you try using an alternative browser to see if this helps?

    Is it working via the app?

  • Gitbox70's avatar
    Gitbox70
    Joining in
    2 years ago

    Hi,

    Having exactly the same issue. It is not a browser issue. Most people use either Chrome or Edge, neither of which work. No, I don't have a VPN. Yes I have cleared all browsing data. Yes, I have tried incognito. I have re-booted all my equipment. I have tried another PC. I can log in to my account at virginmedia.com. Not sure what else to try. Nothing works. Virgin please sort this out!

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Gitbox70, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with accessing TV Go via a web browser. Checking here, the website is loading fine. The VM logo should flash for a few seconds and then loads the homepage. 

      Can you ensure you have cookies active and that these are not blocked? Can you also check if going into incognito mode on the browser resolves things or whether this gives the same result? 

      Keep us posted so we can help further.

      Thanks,

      • Gitbox70's avatar
        Gitbox70
        Joining in
        2 years ago

        Hi Kath,

        Thank you for the response. Cookies are allowed & not blocked. Incognito does not work (same issue). I get the window below which just loops back to the same window whenever I click 'sign in'.  I have also tried Firefox - same issue.  TV Go worked fine on my PC & laptop until recently - I changed my package approx. 1 month ago, and it is since then that this seems to have happened, but that may be coincidence.

        Also, I have just tethered my laptop to my 5G phone (i.e. not using Virgin ethernet or WiFi), and exactly the same happens.

        In my opinion this must be an issue related to my account, which Virgin need to look in to, and I would appreciate it if you would rather than giving standard scripted responses.

        I would also like to note that I am not having any other issues with any of the streaming subscriptions/services I have - Spotify, ITVX, Netflix, IPlayer, Channel 4, Amazon Prime, Steam, GOG, etc. - my only issue is with Virgin.

         

  • jimmuck1's avatar
    jimmuck1
    Tuning in
    3 months ago

    This the same problem I am now having. Can the solution be posted so it can be used?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Jimmuck1,

      Thank you for your post and welcome to the community. 

      We're very sorry for any issue you're having in accessing Tv Go. 

      Is this on both the app and web browsers versions?

      ^Martin

      • jimmuck1's avatar
        jimmuck1
        Tuning in
        2 months ago

        Martin.

        Sorry for delay in response, it works on my i-phone but now I cannot log in on either my I-pad or the web browser (win 10). It takes login details and just loops back to login 

  • kevinhyland's avatar
    kevinhyland
    Tuning in
    2 months ago

    Hi Vikki_M,

    Unfortunately that link just ends up with the same issue.

    I am ensured, via my mobile app, that I have device slots free, but I cannot register the desktop I am using without being logged in. And I can't login.

    Catch-22?

  • oldmoondog's avatar
    oldmoondog
    On our wavelength
    29 days ago

    Im having exactly the same problem.  I can sign in on my iPhone but the web version results in the loop indicated on a previous post.  Im not sure what is happening but it may have something to do with the sign in details.  But I cannot get a page that gives me the option of typing in the credentials!!  What a mess!

     

  • kevinhyland's avatar
    kevinhyland
    Tuning in
    24 days ago

    Hi Arissa_H There is no error message, just loops back to a plain red screen with the Virgin Media logo and then back to the login screen.

    I can login via my mobile app but not the desktop PC app or web browser page.

    Thanks

  • kevinhyland's avatar
    kevinhyland
    Tuning in
    23 days ago

    Hi Tom_W1 It is  an HP EliteDesk 800 G6 Desktop Mini PC running Windows 10 with all updates. 

    Device Name    GWR37021
    Full device name    GWR37021.gwtrains.co.uk
    Processor    Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz   2.30 GHz
    Installed RAM    16.0 GB (15.6 GB usable)
    Storage    466 GB SSD Samsung SSD 860 EVO 500GB
    Graphics Card    Intel(R) UHD Graphics 630 (128 MB)
    Device ID    85ED59EB-6BA0-43AB-8524-EDEC2F3E7BD1
    Product ID    00330-80000-00000-AA753
    System Type    64-bit operating system, x64-based processor
    Pen and touch    No pen or touch input is available for this display

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      22 days ago

      As this has worked previously on this device can you try clearing the cache and data from the browser and trying again?