Forum Discussion

vienna's avatar
vienna
Joining in
2 years ago

virgin go

i have been complaining about virgin go ..i cannot download for months already and i m paying for the service ..but no one really care in customer care

 

the service is so bad , i might really needs to go back to sky

 

thats it, i got nothing else to say 

 

thank you

  • Hosay299's avatar
    Hosay299
    Fibre optic
    2 years ago

    HI Welcome what seems to be stopping u from downloading vm go ???

    What device are u trying to do it on ??

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi vienna 

    Welcome to the community forums 

    Sorry to hear you're having issues with the Virgin TV go. 

    Can you elaborate on what you're trying to download and what error you're seeing at your side?

    What device are you using, make, model and software?

  • vienna's avatar
    vienna
    Joining in
    2 years ago

    Hi i m using samsung s10 , it was all good at the start , once i got sign out then never can sign in back 

    whenever asking email address , just keep on saying its wrong

     

     

    • Hosay299's avatar
      Hosay299
      Fibre optic
      2 years ago

      Can you try sign in to the website of it instead of the app

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Sorry to hear this, can you go down the router username route for me and let me know if it sends it to that email or it has another one on file for you.

      Please do keep us updated.