Forum Discussion

campbellles's avatar
campbellles
Joining in
4 months ago

TVGo - programme blocked due to copyright restrictions

Trying to access TV programmes on my laptop and on my mobile phone through TVGo - message received for all channels is as below

"Sorry, this programme is blocked on this device due to copyright restrictions"

Worked fine a couple of weeks ago. I haven't changed anything since. I've read similar posts and not found anything that works. Very frustrating. Any advice would be much appreciated

  • Hi campbellles 

    Thanks for posting and welcome to the community. Sorry for any confusion over TV Go. To confirm, are you currently in the UK?

    If so, you've not got an active VPN on the device have you?

    Best wishes.

    • campbellles's avatar
      campbellles
      Joining in

      Hi John - thanks - yes, I’m in the UK and no, I don’t have a vpn on the device

      Les

  • japitts's avatar
    japitts
    Very Insightful Person

    Is this error happening also on FTA/PSB channels? Such as ITV, any of the UKTV/U& channels?

  • OK it's working now I'm back home. On both laptop and phone. Not sure what happened there

    • Tom_W1's avatar
      Tom_W1
      Forum Team

      Hi campbellles thanks for your reply. 

      Great to hear that's back working for you now!
      If you need any further help then please let us know.

      Many thanks

      • campbellles's avatar
        campbellles
        Joining in

        Hi Tom. Not working again. Seems to work when I’m at home but not when I’m away from home, which unsurprisingly is when I want to use it. Very frustrating to be paying for something that doesn’t work. Any help would be appreciated