Unable to access anything on the tv go app. Can’t watch any of my programmes I’ve recorded. Just states not connected to home network, make sure box is turned on.
ipad is up to date, box is turned on, and I am on the same network
Hi Stargirl47 👋 welcome to community! Thank you for posting.
Sorry to hear about this issue with watching your TV recordings via the TV GO app.
Can we just check a few troubleshooting steps to offer further support with this? Just let us know about the following;
1) When you are trying to access the recordings via TV GO is your TV Box on?
2) If not, what standby mode is the box in? (Fast start or active start?)
3) Are you using any kind of VPN when trying to access the service?
We will then continue to offer help! Thank you for your patience in the meantime 🌞 All the best!
Yes it on. Also on fast start.
No vpn?
Thank you for that information. Can you confirm if you have been able to try the Tv Go service through the web browser instead of the app?
^Martin
