Forum Discussion

BAZZER567's avatar
BAZZER567
Tuning in
2 months ago

TNT Sports channels aren't available on TV Go

I can watch the TNT Sports channels on my TV 360 but not via TV Go. Is this correct? Eurosport 1 and 2 are available on TV Go, but TNT Sports channels aren't on TV Go. This doesn't seem right.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    They should be there if you subscribe to them.  I can view them via TV Go on my smartphone.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Are you using your main (shared) profile on TVGO? If not then it could be that you are using a secondary profile 

    https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      newapollo. The TV Go app does not allow secondary accounts to sign in.  You have to use the primary account.

       

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Graham_A 

        Sorry, I should have made it clearer, I wasn't referring to a secondary account.

        You can create and change to a different profile(s) which is not a secondary account in order to only view channels associated with that profile. 

        For example, I have 3 profiles,  the original shared profile which lists all channels, a Sports profile which lists the sports channels that I set up for that profile, and my third profile contains only the Movie channels that I added to that profile.

        The info below is copied from the How to change your TVGo settings section, sub section Create your personal Live TV lineup and TV Guide using the link from my first post.

        Go to the Profile icon > Settings > My Channels, if you want to… 

        • Removing channels from Virgin TV Go: choose to Show / Hide channels. 
        • Changing the channel order on the menus for Live TV and the TV Guide: sort channels or reset to the default line-up. 

         

  • Hi BAZZER567 thanks for your post although we're sorry to hear you're having issues watching TNT Sports via TV Go.

    As mentioned here, it is possible to watch via TV Go so can you clarify if you still need help or if the advice here has worked for you?

    Many thanks

    • BAZZER567's avatar
      BAZZER567
      Tuning in

      Unable to test this week. I will let you know next week. Thanks in advance.

      • Kath_P's avatar
        Kath_P
        Forum Team

        No problem at all 😊

        Keep us posted on how things go. We are here should you need further help.

        Many thanks,