Forum Discussion

Vecchione12's avatar
Vecchione12
Joining in
12 months ago

Reregister an existing device

My Virgin Go app keeps asking my phone to reregister it as a device. It is clearly a big problem as so many users are saying the same thing but there seems to be no helpful answers to fix this!

3 Replies

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  • Vecchione12's avatar
    Vecchione12
    Joining in
    12 months ago

    The same issue us happening to me. Every time I log in it makes me re-register my device and now I cant log in and can't reset anything

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    12 months ago

    Hi Vecchione12, 

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you need to regularly re-register the same device for Virgin TV Go. Are you clearing your cache and cookies regularly on the device? Are you using any kind of VPN?

    Thanks,

     

  • japitts's avatar
    japitts
    Very Insightful Person
    12 months ago

    Are you renaming your device each time? Or just taking the default model number as offered by the TV Go app?

    If the former, try the latter and see if it overwrites the existing device slot.