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js2910's avatar
js2910
Tuning in
11 months ago

Problems with accessing Virgin Go again

Hi

Problems with accessing Virgin Go again.

It has been ok for a while but today I cannot access any programmes.  What I get after a very slow boot up and after the program selected is running for a short time is :  "Timeout exception.....future not completed" and the screen goes black.

What does this mean?

There were a few problems with broadband outages in ML3 over the last few days. 

JS2910

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi js2910 👋

    Welcome back to our Community Forums and thanks for your post. 

    Sorry for any issues with Virgin TV GO. 

    Are you trying to access this via the browser or app?

    • js2910's avatar
      js2910
      Tuning in
      11 months ago

      HI

      Thanks for your response.

      I think Virgin Media had issues in my area ML3 yesterday which affected Wi-Fi, Broadband and the full service.  All seems to be ok now and Virgin Go is working again on my PC.

      Please close the issue.

      Thank you.

      JS2910

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        11 months ago

        Hi js2910

        Thanks for letting us know, we're happy this is now resolved :).

        We're very sorry for any inconvenience the interruption in service may have caused.

        Please pop back to us should you have any further concerns. 

        Take care.